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key and serial number
November 28, 2012
1:34 am
accurare
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Forum Posts: 6
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November 28, 2012
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I’ve just bought and Confusedinstalled MacDrive Pro and on startup, it is asking for my key and serial number, I have the serial number, but no clue to what the key is, can you clue me in where to find my key? Confused

November 28, 2012
7:09 pm
rozs
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Forum Posts: 192
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February 22, 2012
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Hello,

We don’t have anything that asks for a key — can you provide the exact text of the dialog you’re seeing? It should just ask for a serial number, then later (and only if you don’t have internet access) it may ask for an activation code but there will be on-screen instructions for how to do that.

November 30, 2012
3:10 pm
accurare
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November 28, 2012
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thanks, rozs, actually I did discover I was confusing MacDrive Pro with another program I installed at the same time, and I successfully installed it … BUT! since my first post, I re-installed windows, and all programs, including MacDrive Pro, and when I tried to activate it with the serial number, I got the message that the serial number had already been used on a computer and that I’d have to buy another license. Surely, I’m not allowed to only install it once on the same computer, so what must I do to re-install?

November 30, 2012
3:21 pm
rozs
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Forum Posts: 192
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February 22, 2012
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Hello,

Can you contact our support with your serial number so we can investigate?

November 30, 2012
3:31 pm
accurare
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Forum Posts: 6
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November 28, 2012
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yes I can, thanks

November 30, 2012
3:37 pm
accurare
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Forum Posts: 6
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November 28, 2012
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rozs,
I just now sent the contact info to support, along with the order number … and the serial number

November 30, 2012
3:47 pm
accurare
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Forum Posts: 6
Member Since:
November 28, 2012
Offline

rozs, thanks for the help, so, that’s what the deactivate button is for, thanks for the explanation, problem is solved! Smile

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